Frequently Asked Questions


What makes your practice different?

We provide a personalized, holistic approach focused on understanding you as a whole person and not just a cluster of symptoms. Quality over quantity. The appointment times are longer, so that you don’t feel rushed. Looking for answers. In addition to providing traditional evidence-based psychiatry care, we also offer functional medicine services. Utilizing advanced lab testing to identify and address physiological imbalances that maybe affecting your overall health and wellbeing. Not just medications. We offer medication management and psychotherapy combo appointments so that you feel understood and supported. All of this is done virtually through the web making it convenient and accessible.

do you take insurance?

Currently, we are not in-network with any insurance companies. If you have out-of-network benefits through your insurance plan, then you may submit a claim to your insurance company for reimbursement. We will provide you a super-bill to submit with your claim once payment is received.

As required for Opt-out providers, Medicare beneficiaries will need to sign our ‘private contract’ agreeing not to file a claim for reimbursement of services.

what are the cost of services?

We utilize a similar coding system as the insurance companies based on time and complexity of the visit. There is a Fee Schedule which breaks down the different levels of service and the cost. This will need to be signed prior to your initial visit. Click here to view our most current Fee Schedule.‍ ‍

what areas do you serve?

The entire state of Texas. This includes the major cities of: Houston, Dallas, Austin, San Antonio, and their surrounding counties, as well as other smaller cities and rural areas.

WHAT SORT OF PSYCHOTHERAPY DO YOU DO?

Various approaches tailored to your specific mental health needs. Supportive psychotherapy being the most common. A medication management and psychotherapy combo appointment must be booked to receive both services.

CAN YOU FILL OUT FORMS OR PROVIDE A LETTER?

We are happy to help you by completing most forms and letters. This includes FMLA, accommodation requests, disability forms, emotional support animal and service-dog letters. However, each request will be on a case-by-case basis. Your Provider reserves the right to deny any request. Certain lengthy request may incur additional fees.

DO YOU NEED TO BE GOOD WITH TECHNOLOGY TO DO TELEMEDICINE/VIRTUAL PSYCHIATRY?

No, it is quite easy. All you need is an email address, a device that has a camera and microphone/speaker, and importantly a reliable internet connection. Most people use their smartphone. You can also use a computer, laptop or tablet. The clinic will send you an email with a link on the day of your appointment. You click on the link and it opens the live-streaming session for you to begin. There is no software or anything that you need to download or install. The tele-health service utilized for the session is HIPAA-compliant, so rest assured that it is private/confidential.


can i bring my significant other, friend, or other family member to the appointment?

Yes, you may bring anyone to the appointment. Please inform your doctor though so that they can make note of who was present during the visit. I do not advise bringing minor children to the appointment due to the sensitive nature of the conversations.

how often will we meet?

Traditionally, follow-up appointments are every 6-8 weeks if medications are added or changed. If no changes are made to your medications then a 3-4 month follow-up is usually scheduled. Of course, the appointment date can always be moved up if concerns arise. Once a treatment goal is achieved for a prolonged period, then follow-up can be spaced out to every six months. Sometimes, individuals may need or desire more frequent follow-up such as weekly or monthly visits. A follow-up visit at least every six months is required for any medication refills.

HOW DO i GET IN TOUCH WITH YOU OUTSIDE OF MY REGULAR APPOINTMENT?

You are welcome to call by phone. If it is after hours then please leave a message and messages will be returned in order of priority usually within 24-48 hours. Also, you may send us a message using the patient portal.

If it is something urgent please go to the closest urgent care. For any emergencies please call 911 or go to the nearest ER/Hospital. You can reach the National crisis line by dialing 988 for any mental health crisis. Then, let your doctor know as soon as you can so we can follow-up appropriately with you.

what mental health conditions do you treat?

Most all mental health conditions including depression, anxiety, post-traumatic stress disorder, obsessive compulsive disorder, bipolar and schizophrenia/schizoaffective disorder.

The only conditions that we do not currently manage/treat are: Attention Deficit Hyperactivity disorder (ADHD) or dementia.

are there any medications that you won’t prescribe?

Currently, the DEA is revising regulations on the prescription of Controlled Substances through telemedicine with an expected final rule by the end of 2026. It is uncertain what the new rules and requirements will be. So, to avoid any disruptions in care the decision has been made not to prescribe any controlled substances at this time. This decision may change once the regulations have been finalized.

Controlled substances in psychiatry include:

  • Stimulant medications (adderall, concerta, vyvanse, etc.)

  • Benzodiazepines (xanax, clonazepam, lorazepam, temazepam, etc.)

  • Sedative-Hypnotics (ambien, sonata, lunesta, etc.).

Antidepressants, mood stabilizers, antipsychotics and other psychiatry medications are NOT controlled substance and therefore not affected by these regulations.‍ ‍

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